Privacy Policy
PRIVACY POLICY
This is the Privacy Policy of Le Lapin BV (hereinafter "Le Lapin"). Le Lapin considers the protection of your personal data very important. We process your personal data in accordance with applicable regulations in the field of
data protection, including the General Data Protection Regulation (Regulation (EU) 2016/679, hereinafter the “GDPR”). In this Privacy Policy we explain, among other things, which personal data we collect, for what purposes and on what basis. We do this based on the different ways in which we obtain personal data.
We may amend this Privacy Policy from time to time. We therefore advise you to read the Privacy Policy consult regularly. The privacy statement was last changed on December 6, 2021. A PDF of the Privacy Policy can be sent to us via email upon request.
Please send us an email at: info@LeLapin-kitchenware.com.
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1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
The Le Lapin website can be found at www.Le Lapin-kitchenware.com. The person responsible for all processing of personal data mentioned below is Le Lapin BV, Haarlemmerstraatweg 95, 1165MK Halfweg. (Chamber of Commerce: 83966447).
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2. WHAT PERSONAL DATA DOES LE LAPIN COLLECT FOR WHAT PURPOSES?
2.1 PAYMENTS
For the benefit of Le Lapin, your purchases in the webshop are processed by our payment provider Shopify BV (hereinafter: “Shopify”). At Le Lapin you can pay in different ways. Which data processed depends on the payment service you have chosen. It concerns data such as:
• transaction;
• Data related to your payment method such as the type of card you pay with, part of the card number and the expiry date;
• Payment method;
• Location and time;
• Country of origin of the credit card
• In the case of an online payment, the IP address of your mobile device or your computer. This information is used to process your order. The legal basis is the performance of the agreement with you. We may also use your data for analysis and optimization purposes (at an aggregated level). The legal basis for this is a legitimate interest of Le Lapin to understand how customers use our services in order to improve and optimize them. The data can also be used to recognize and detect fraud. The legal one
basis for this is a legitimate interest of Le Lapin and/or third parties to prevent fraud and prevent other misuse of its services. To prevent fraud, to check whether you can meet your payment obligations and to check all other facts and factors that are important for the responsible conclusion and/or execution of the (remote) agreement, Le Lapin may contact you on a random basis for some verification questions and/or otherwise request additional information. The legal basis for this is a legitimate interest of Le Lapin to prevent fraud and other misuse of its services.
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2.2 USE OF LE LAPIN WEBSITE
Visit to the website
In order for the Website to work, we need certain information. This information consists of your IP address (the number - minus the last 3 digits - of your computer that allows your computer), the type of browser (the computer program to open internet pages
view), the operating system you use and the pages you visit on our Website visits. The legal basis for this is the performance of an agreement with you, your visit to the Website and the legitimate interest of Le Lapin and/or third parties to secure the website and services of Le Lapin and to detect and prevent fraud.
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Cookies
We also use cookies and techniques that are comparable to cookies, such as linking tracking. By means of link tracking, we see whether you open our e-mails and we recognize you as you clicks through to the Website from our emails. We use cookies and similar techniques to increase the user-friendliness of our Website and to secure the Website, to optimize your experience of our services, to personalize information for you, to recognize you on a subsequent visit and to contact you through other channels. to make offers. The legal basis for the use of personal data obtained by means of cookies and similar techniques, is your consent (with the exception of functional cookies and cookies with minor consequences for your privacy). You can read more about which cookies are used for which in our Cookie Policy purposes and by which parties are posted. You can always withdraw your consent
via the Cookie information & settings link at the bottom of the Website.
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Webshop Account
Customers who have their Webshop Account can use it to place orders on the Website. order. The legal basis for this processing is the performance of the agreement with you.
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Order as a guest
If you want to place an online order without becoming a Member, we ask you to enter information that we need to process the order and to contact you about your order, such as your billing and delivery address and your email address. The legal basis for this processing is the performance of the agreement with you.
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2.3 SOCIAL MEDIA
Le Lapin can be found on various social media such as Facebook, Twitter, Instagram and pinterest. If you follow Le Lapin via social media, or interact with or about Le Lapin via social media, we may gain access to some of your public profile information. If you
share information about Le Lapin via social media, your data may become visible via those social media. Le Lapin itself also follows social media channels and can access them that way get to social media information about you.
Le Lapin can keep track of how many times a certain Le Lapin post has been shared and “liked” through social media, to analyze its reach. Le Lapin can also keep track of whether and, if so yes, what messages are posted about Le Lapin through social media channels and complaint sites. In that context, we process the data that is necessary so that we can improve the content of our
optimize social media activities for our customers as much as possible, such as:
• Profile information of the relevant social medium;
• Viewed and posted content and messages related to Le Lapin;
• Metadata stored in the platform.
The purpose of this processing is to extend the social media activities of Le Lapin te analyze and improve its customer satisfaction. The basis of this processing is the legitimate interest of Le Lapin to improve its services and social media activities can improve.
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2.4 CUSTOMER SERVICE
When you contact or use the services of Le Lapin Customer Service
we collect the data necessary to handle your request, such as:
• Name and address details
• E-mail address
• Phone number;
• Content of correspondence and conversation notes;
• Call recording in case of telephone contact;
• If you contact us via any Chat function; also the referring website and which page you are on when you start the chat; Depending on your request, the agent will be able to access information necessary to process your request, such as whether you have an Account or are a Member and the order status of your order. We use this information to respond as well as possible to your complaint, request or question, for the implementation of the agreement with you. We store your question in order to be able to provide you with better assistance later on and to analyze your customer satisfaction, for which the legitimate interest of Le Lapin to improve its services is the basis.
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2.5 LE LAPIN COMMUNICATION
On the Website you can sign up for the regular e-mail newsletter of the Le Lapin. The newsletter contains information about products, services and events of the Le Lapin. The basis for this is consent.
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Newsletters
Newsletters are personalized through the use of cookies and
similar techniques, such as link tracking. By means of link tracking, we see whether you have used our emails open and we recognize you if you click through to the Website from our emails. We can this tracks what actions you take from the email and measure how efficient our newsletters are his is. The frequency of sending depends on how often you open an email and your click behavior on the Website. The basis for the use of cookies and similar techniques is permission. The legal basis for this is your consent. This permission is always possible can be withdrawn again via “Cookie information & settings” at the bottom of the Website.
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Messages by SMS
If you have provided your telephone number, we can warn you in exceptional cases in case of calamities, or alert you to special events and special occasions. However, we will only do so in exceptional circumstances. Should you receive a text message from us
received, you can immediately indicate that you do not wish to receive such a message appreciate it via our email address: info@LeLapin-kitchenware.com.
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Post
As a Member, you may receive mail with information and offers from Le Lapin. The legal basis for this is the execution of the agreement with you. You can always unsubscribe from mail by sending Le lapin an email at: info@LeLapin-kitchenware.com
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2.6 CUSTOMER SATISFACTION SURVEYES
Le Lapin may conduct customer satisfaction research in various ways.
In case you make a purchase at Le Lapin, you may also receive an invitation to participate in a customer satisfaction survey. If you participate in a Le Lapin customer satisfaction survey, we will process the following data:
• E-mail address;
• Information regarding the service to be investigated (for example, a purchase to reason for the customer satisfaction survey) and the outcome of the survey;
• Name, address, place of residence and telephone number (only at your request).
The results of the research are used by us to improve our services and products improve. The legal basis for this processing is the performance of the agreement.
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3. HOW LONG DO WE KEEP YOUR DATA?
Le Lapin does not store personal data longer than necessary for the purposes for which they are collected or processed. Le Lapin uses different retention periods depending on the purpose and category of data as below mentioned, unless we have to keep certain data longer on the basis of a legal obligation store.
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membership
In principle, the visible data stored in your possible Membership Account will be processed by kept by us as long as you are a Member. If you have not used your Membership, we will ask you if you want to remain a Member. If, even after a reminder, you do not
indicates that you wish to remain a Member, we will delete your Membership Account, with the exception of data that we must keep longer according to a legal retention period. If you contact us via our email address info@LeLapin-kitchenware.com, the data will be
about your request will be kept for a maximum of twelve (12) months after your request has been processed.
Webshop Account
In principle, the visible data stored in your Webshop Account is provided by us kept as long as your Webshop Account is active. If you have no use for fifteen months made from your Webshop Account, we will ask you if you want to keep your Webshop Account.
If, even after a reminder, you do not indicate that you wish to keep your Webshop Account, delete it we use your Webshop Account, with the exception of data that we have to collect according to a legal retention period should be longer.
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Customer service
If you contact Le Lapin Customer Service, your personal data will be processed by us retained for a maximum of twelve (12) months after processing.
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Customer satisfaction
If you participate in a customer satisfaction survey, the information you provide will be passed on stored for a maximum of 24 months.
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4. TO WHOM DOES LE LAPIN PROVIDE YOUR DATA?
Le Lapin may use the services of third parties to process your data accordance with this privacy statement. These third parties act as processors for Le Lapin and Le Lapin ensures that these parties offer sufficient guarantees regarding the technical and organizational security measures. Third parties for Le Lapin act as processor have a processing agreement with Le Lapin
concluded, which includes, among other things, that they will only process your data in commissioned by Le Lapin. Your data may also be passed on to third parties, because we have to perform an agreement with you or if this is necessary to fulfill the agreements with you. In addition we provide your data to other parties that we need in the context of our services, such as lawyers or bailiffs. Le Lapin can also offer services in collaboration with other parties. For the purpose of delivering your orders in accordance with your chosen delivery method and sending e-mail notifications about the status of the delivery, your contact details and your delivery address will be provided to the relevant delivery service. The delivery service is involved as an independently responsible party in the implementation of the agreement with you. For more information about processing of personal data by the relevant delivery service, you can find the consult the privacy statement on the website of PostNL, DHL or UPS. Other parties can also
are involved in the performance of an agreement with you as an independent controller or as a joint controller with Le Lapin. You will then be informed about this when you use such a service. For the rest, Le Lapin only provides data to third parties with your explicit permission or if it is obliged to do so on the basis of laws and regulations, if it is forced to do so as a result of a lawsuit and/or if it deems it necessary to protect its own interests and/or interests of third parties.
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5. DO WE TRANSFER YOUR DATA TO OTHER COUNTRIES?
Le Lapin may use the services of third parties to process your data accordance with this privacy statement. These parties may be located outside the European Union or they may use servers located outside the European Union
located, including in the United States. The level of the right to protection of personal data may be lower in these countries than in the European Union. To guarantee your privacy, Le Lapin will only pass on your personal data to countries outside the EEA if the European Commission has decided that the relevant third party country guarantees an adequate level of protection, or if other appropriate safeguards provided, as unmodified standard data protection clauses are approved by the European Commission, if necessary with additional measures. This can be found here.
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6. HOW DO WE PROTECT YOUR PERSONAL DATA?
Le Lapin has taken appropriate technical and organizational measures to protect your protect personal data against loss or any form of improper processing. Like this we use a firewall and have encryption measures in place to prevent unauthorized third parties from accessing data. Our customer data is stored in locations that are both physically and technically secure.
It also logs who has had access to the user data. Only a limited one group of employees has access to customer data based on his or her job profile. The employees who have access to the data are trained and instructed in advance how to handle this data. They are also subject to a duty of confidentiality. Multiple security checks are carried out by external specialists several times a year for safety
of personal data can continue to be guaranteed. Any points of interest arising from this surface, are immediately addressed, arrested and resolved.
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7. WHAT HAPPENS IN CASE OF TRANSFER OF THE BUSINESS?
One or more parts or assets of Le Lapin may be transferred in the future to a third party or may Le Lapin merge with a third party. In that case, your personal data is transferred to this third party. Le Lapin will put you in such a always inform in advance.
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8. WHAT ARE YOUR RIGHTS?
Inspection and correction
If you want to know which personal data Le Lapin processes from you and for what purposes, you can contact Le Lapin via our Customer Service or via info@Le Lapin-kitchenware.com. You can also request changes or corrections to your data. If you are under 16 years old, such requests must be made by your parent (or legal representative). Le Lapin will respond to your request as soon as possible, but at the latest within four (4) weeks.
Objection
You can object at any time to the use of personal data for direct marketing and/or (further) receipt of (certain) marketing information by contacting our Customer Service at info@Le Lapin-kitchenware.com. In the emails or other messages that Le Lapin
also includes an option to unsubscribe. If you use this, you will no longer receive such messages. You cannot look for necessary service messages sign out.
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Removal
If you want Le Lapin to delete your personal data and/or your account, you can do so here requests by sending an email to info@Le Lapin-kitchenware.com. It is possible that some personal data after the deletion request by Le Lapin are kept, for example if this is necessary for the settlement of placed orders or if there is a legal obligation to keep the data.
Processing limitation
If you have valid reasons to request a limitation of the processing, for example because you disputes the accuracy of the personal data processed by Le Lapin, or you object filed against the processing of personal data by Le Lapin, you can hereby requests by sending an email to info@LeLapin-kitchenware.com.
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Data portability
If the processing of personal data by Le Lapin is based on your consent and via automated processes are carried out, you have the right to request the relevant personal data that you have provided to Le Lapin, in a structured, common and
machine-readable form. You can request this by sending an email to info@LeLapin-kitchenware.com.
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Withdraw consent
When a processing of your personal data is based on your (explicit) consent, you have the right to withdraw this consent at any time without notice affects the lawfulness of the processing based on consent prior to the withdrawal thereof.
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Complaint
If you have a complaint about the use of personal data by Le Lapin, you have it right to submit a complaint to the Dutch Data Protection Authority.
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9. THIRD PARTY SITES
The website may contain hyperlinks to third party websites. Le Lapin has none control over the third party websites linked to. So it may be that on the use of these third-party websites is subject to a different privacy statement. This privacy
statement only relates to personal data obtained by Le Lapin. Le Lapin does not accept any responsibility or liability for (the operation and/or content of) third party websites.
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10. CONTACT
For questions or comments about this privacy statement, please contact Le Lapin Customer Service by mail: info@LeLapin-kitchenware.com.