FAQ

If your product breaks down due to a manufacturing defect within the warranty period, the repair is free. When the defect is your own fault, this is called user damage. This is not covered by the manufacturer's warranty. We are of course still happy to help you with the repair, but there will be costs involved. We cannot say how high those costs are. We examine your product, make a quote and wait for you to approve the repair. Register the repair easily and quickly via the online return form

All our products come with a minimum 2-year warranty on manufacturing defects. Do you want to return your product or have it repaired? This can be done easily and quickly via our online return form.

Yes. You do have to pay for this. We examine your product and make a quotation. Based on that, you can choose whether you want to have it repaired or not.

Maximum 1.7 Liters. However, never make sure you fill it fuller than the maximum 1.7 liter capacity. Water can then enter the heating system, causing it to break. As soon as the sight glass at the bottom of the back of the handle turns orange, you must stop filling.

To extend the life of the kettle, you must prevent limescale build-up in the kettle. The limescale can form a hard layer in the kettle that can affect the functioning of the kettle. Even clean tap water contains small particles of minerals such as calcium or magnesium that cannot be seen with the naked eye. In the Netherlands it differs per water board and/or municipality how hard the water is. The build-up of limescale in the kettle can form a hard layer that is difficult to remove. Not only does it look unsightly and unsanitary, but it can also affect the performance of your kettle by taking longer to heat the water. The lime can also flake off in the water, affecting the taste and quality of your tea. It can shorten the life of your appliance and eventually you will have to buy a new kettle. Regular removal of limescale not only increases the lifespan of your kettle, but also ensures the optimum quality of your tea. Vinegar can help soften the hard limescale in your kettle. Follow these instructions: Step 1. Fill the kettle half or three quarters with equal parts water and vinegar. Step 2. Turn on the kettle and let it come to a boil. Step 3. Turn off the kettle and let it soak in the kettle for 20-30 minutes to soften the limescale. You can leave the solution longer or increase the amount of vinegar if the limescale is very stubborn. Step 4. Rinse thoroughly with tap water. To remove the smell of vinegar, you can fill the kettle with water, bring it to a boil and discard the water. If you don't have vinegar or don't like it for some reason, you can also try lemon juice. Step 1. Make a mixture of water and lemon juice. You can also cut the lemon pieces and leave them in the water. Step 2. Fill the kettle with the mixture. Step 3. Let it come to a boil. Step 4. Let it rest to soften the hard layer in the kettle. Step 5. Rinse with water and let dry. Using lemon juice gives the extra advantage that your kettle smells like fresh lemon. However, if you don't like the smell, you can boil the water and discard it to remove any odor inside. Another cleaning option can be baking soda. Follow these simple steps to clean your kettle with baking soda. Step 1. Mix a teaspoon of baking soda with water. Step 2. Bring this solution to the boil in the kettle. Step 3. Let it rest for about twenty minutes to soften the hard layer. To keep the outside of your kettle in perfect condition, you should also clean the outer surface of the kettle regularly. You can use normal dish soap to keep it neat and clean. Do not put any soap mixture in the kettle. Clean the outside with a damp cloth. Never completely submerge your kettle!

The limescale filter removes the most limescale and other contaminants from the water. Try to clean the filter monthly. First remove the filter from the 'ear' of the kettle as follows: 1. Rotate the 'ear' until the two protruding lines are aligned. 2. Forcefully pull the ear out of the pouring opening and remove the filter. 3. Place the filter completely submerged in a bowl of white vinegar and leave it there for several hours. Then rinse the filter well, place it back in the 'ear' and push the ear (with the two lines aligned again) back into the pouring opening.

Turn the 'ear' down 180 degrees as follows: In this way, the limescale filter slides away from the filling opening and you can fill the kettle with water. Never fill the kettle with more than 1.7 liters of water. As soon as the level indicator window at the bottom of the handle turns orange, you must immediately stop filling. An overfilled boiler can damage the heating system. In addition, you must ensure that you only fill the boiler with the amount of water that you really need at that moment. Of course you don't have to fill the entire kettle for 1 cup of tea. Then cooking takes longer, which in turn gives time, energy and extra CO2 emissions.